Over the last week I’ve been focusing on catching up on my vendor reading and seeing what everyone has been up to. As a creature of habit, I must admit it was tempting to catch up on security news first and foremost, but I also wanted to start looking at new areas of cloud (well, for me anyway), particularly around collaboration and social media. Continue reading
Cloud CRM
Hell hath no fury like a woman scorned for Sega.
2012 seems to be quickly becoming the year of not just cloud planning, but for some reason the year of “Customer Focus”. It’s like every enterprise, and SMB for that matter, has realized that as social media becomes more important as part of the marketing process, the need to improve customer focus is even more critical. As a result, CRM is suddenly ranking within the top 10 list of things that CIOs are focusing on from an investment perspective. Continue reading
